Introduction
At Voy Loop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help with returns, exchanges, and refunds under the conditions below.
1. Eligibility for Returns
- You may request a return or exchange within 7 days of receiving your order.
- To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- You must provide proof of purchase (order confirmation, receipt, or invoice).
2. Non-Returnable Items
- Items damaged due to misuse, negligence, or normal wear and tear are not eligible for return.
- Customized or special-order products may not be eligible unless defective.
3. Damaged or Defective Products
- If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery.
- We will arrange a replacement or full refund at no additional cost to you.
4. Refund Process
- Once your return is received and inspected, we will notify you of the status.
- If approved, your refund will be processed within 7–10 business days.
5. Exchange Policy
- Exchanges are allowed within 7 days of delivery, subject to product availability.
- If the replacement item is unavailable, a refund will be processed instead.
6. Return Shipping
- Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
7. Contact Us
To request a return, refund, or exchange, please email us at:
📧 [email protected]